Module 04 of 04 — Clydesdale Assist
Answers supplier questions about invoices and payments, instantly.
The problem
Without Assist
Your AP inbox fills up with “where is my payment?” emails that take hours to answer.
With Assist
Clydesdale Assist handles supplier communication. Agents understand intent across multiple languages, answer status and remittance questions instantly, and escalate disputes or sensitive requests to your team with the full conversation history attached. Suppliers get consistent, fast answers; your team gets its inbox back.
How it works
How Assist works
Four steps, in plain English.
- 01
Supplier asks
By email or the supplier portal, in their own language.
- 02
Intent is understood
The agent works out what is being asked: payment status, remittance, a dispute.
- 03
Answer is given
Routine questions are answered instantly from live invoice and payment data.
- 04
Or it is escalated
Disputes and sensitive requests go to your team with the full history attached.
Where your team comes in
Your team handles disputes and sensitive requests, with all the context already gathered.
Key capabilities
What Assist includes
- Multilingual
- Intent detection
- Instant status answers
- Human escalation
- Supplier portal + email
Works with the other modules
One platform, four modules.
Each module works on its own, and better together.
Next step
See Assist on your own invoices.
Tell us about your invoice volume and ERP, and we’ll show you what AP Suite can do with it.